• Permanent Return Policy: Youko offers an unconditional return policy for products with fundamental issues such as spoilage, defective product, failure to meet lifespan expectations, pre-purchase damage, or if the product has been recalled.
• Conditional Return Policy: Youko permits no-reason returns provided that the products are unopened, resalable, and the customer bears the cost of returning the product. However, for investigative purposes, Youko may still inquire about the reason for the return.
• Non-Returnable Situations: As Youko provides product samples to business customers, and Omi offers product tastings and trials in supermarkets, returns are not accepted if the product has been used or consumed. Reasons such as no longer liking, not suiting personal taste, not meeting expectations, or finding a cheaper seller are not acceptable grounds for return.

Once the refund has been processed, the system will automatically send an email notification.

Refunds will typically be returned via the original payment method, and the timing for the funds to be credited depends on your financial institution's process speed.

Can’t Find Your Receipt?

In most cases, we can find your purchase and process your no‑receipt return as a receipted refund with our receipt lookup feature.